Ways to reach FB
As Facebook grows further ahead, heightening its stature as the largest social media platform, its consumer base increases exponentially and gets more complex than ever before. And consequently, requests and searches related to Facebook customer service are unsurprisingly common. If one wants to know further about Facebook Customer service, the upcoming passages can be explored as they discuss the subject in detail. Does Facebook have customer service? Facebook didn’t have any customer care service platform until recently when the tech giant started a live chat service for small business accounts operating on the social platform. These small business accounts make up a large portion of Facebook’s economic backbone. Since Facebook started expanding its services beyond the regular accounts and pages, a compelling need for customer service has been felt. Thus, owners of a business account on Facebook can use this chat option to connect to live Facebook agents and get their issues resolved. Apart from this, Facebook has also begun to roll out a live chat service for its regular users. This is still in the pilot phase, and a select number of regular account users can get the benefits of the service in the testing phase. Facebook doesn’t have any other customer care platform like the voice department, but speculations about such options being developed by Facebook are in ripe numbers. How to use the Facebook Live chat service? Anyone who desires to connect to a live agent on Facebook can use the live chat service of Facebook. As explained earlier, it can be put to use by the small business account and regular account owners. For Business accounts: Small business account users can get on the Facebook for Business website and click on the “Get help” menu towards the top of the screen. The browser will be prompted to open a new webpage, and one has to look for the “Live chat” option. Click on the said option to open the Facebook chat portal, and one can initiate a conversation with the Facebook agent. The Facebook agent can offer assistance in many ways, including the live remote screen assistance in a totally safe way. For regular accounts: Owners of Facebook regular accounts may have the option of live chat. This feature has been available for a limited number of users, and one can check if they are out of the small portion of such users. This service deals explicitly with those users who have been locked out of their accounts and cannot sign in. To look for this service, get on the regular Facebook webpage, and click on “Need help.” Next, look under the “Media” menu. If one is eligible for chat assistance, then a live chat option would be present here, and one can select it to begin the chat. If one is unable to get to the Facebook live agent, the Facebook help center is a great resource replete with all kinds of self-help guides dealing with everything about Facebook.
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