From the WordPerfect Help Desk 

Actual dialogue of a former WordPerfect Customer Support employee with a caller:
"Ridge Hall computer assistant; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor, I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.  Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
".......Yes, it is."
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
".......Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in  from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power outage."
"A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."

I worked with an individual who plugged their power strip back into itself and for the life of them could not understand why their computer would not turn on.
"Do you know anything about this fax-machine?"
"A little. What's wrong?"
"Well, I sent a fax, and the recipient called back to say all she received was a cover-sheet and a blank page. I tried it again, and the same thing happened."
"How did you load the sheet?"
"It's a pretty sensitive memo, and I didn't want anyone else to read it by accident. So I folded it so only the recipient could open it and read it."

I recently saw a distraught young lady weeping beside her car. "Do you need some help?" I asked.
"I knew I should have replaced the battery in this remote control door unlocker. Now I can't get into my car. Do you think that store would have a battery for this?"
"Hmmm, I dunno. Do you have an alarm, too?" I asked.
"No, just this remote," she answered, handing it and the car keys to me.
As I took the keys and manually unlocked the door, I said, "Why don't you drive over there and check about the batteries? It's a long walk."

Tech Support: What does the screen say now?
Caller: It says 'Hit ENTER when ready.'
Tech Support: Well?
Caller: How do I know when it's ready?

 
A man moved to New Mexico and called his credit company to change his address. When he told the girl where he was moving, she told him that she couldn't help him since they didn't issue cards outside of the United States!

My friend called his car insurance company to tell them to change his address from Texas to Vermont. The woman who took the call asked where Vermont was. As he tried to explain, she interrupted and said, "Look, I'm not stupid or anything, but what state is it in?" 

Several years ago, we had an intern who was none too swift. One day, he was typing and turned to a secretary and said, "I'm almost out of typing paper. What do I do?"
"Just use copier machine paper," she told him.
With that, the intern took his last remaining blank piece of paper, put it on the photocopier and proceeded to make five blank copies.

 
One of our servers crashed. I was watching our new system administrator trying to restore it. He inserted a CD and needed to type a path name to a directory named "i386."
He started to type it and paused, asking me, "Where's the key for that line thing?"
I asked what he was talking about, and he said, "You know, that one that looks like an upside-down exclamation mark."
I replied, "You mean the letter 'i'?"
And he said, "Yeah, that's it!"

I was in a car dealership a while ago when a large motor home was towed into the garage. The front of the vehicle was in dire need of repair and the whole thing generally looked like it had been an extra in "Twister." I asked the manager what had happened. He told me that the driver had set the cruise control, and then went in back to make a sandwich.

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